Policy and Warranty

Policy and Warranty

Standard Money Back Guarantee

We guarantee our products with a 100% no questions asked satisfaction guarantee for 30 days from the date you receive the product. If you are not completely satisfied with our products then just send them back for a replacement or your money back minus your shipping charge. We do not pay for the return shipping charge to us but will pay for the replacement to be sent out. Replacements and refunds are limited to the value of products purchased from MaxAmps.com and does not cover any other loss.

Custom Pack Return Policy

All packs purchased over the phone because they are not listed on the website are considered custom or special order packs. These are packs that we build to order because they are not configurations that we could easily sell otherwise. Therefore, if you return a custom pack that is not defective for whatever reason, there will be a 20% restocking fee. Before ordering a custom pack, please be sure it is exactly what you want.

Optional 3 YEAR 300 Cycle Limited Warranty*

The 3 year 300 cycle limited warranty covers manufacturer defects in product and does not include packs that are used outside of their maximum rated amperage or voltage range. It does not cover packs that are out of balance due to not balancing the packs. All our lipo packs come with balancing taps to keep your packs in balance at all times. If you charge the pack wrong, short the pack out, or if the pack discharges under 3V per cell from over-discharging it will not be covered. Packs that are damaged physically from impact will not be covered.

The limited warranty will cover packs that have lost more than 30% of their rated capacity from normal use or packs that are not performing due to manufacturing defects. As long as you use the pack within the rated specs and handle the pack properly, if something goes wrong it will be covered under this warranty.

This is a pro-rated warranty that takes effect the day you receive your pack.

1st Year- You will be entitled to a free replacement pack within 1 year of receiving your pack.
2nd Year- If you purchased the pack over one year ago then you would be entitled to a replacement pack of the same specs or better at 33% replacement cost. For example, if you purchased a $100 pack 18 months ago, you could get a replacement for only a $33 cost.
3rd Year- If you purchased the pack more than 2 years ago then you would be entitled to a replacement pack of the same specs or better at 66% replacement cost. For example, if you purchased a $100 pack 30 months ago, you could get a replacement pack for only a $66 cost.

No refunds will be given under this warranty. Only replacement packs of the same type or the new version of the original pack will be given.

MaxAmps RMA Form

MaxAmps Wholesale RMA Form